service, reschedule it, speak out their special requests & share their good or bad feedback. Simply, it’s all about bridging the gap between a customer and the business.

Integrate the customer CRM with Cloud

Integrate your customer CRM (customer database) to a cloud communication platform Voxbay Smartvoice which can able to automate the complete business communication tasks. Companies can use SMS for customer communication. it is mostly to remind them of an upcoming service or communication regarding the product or service. If this is done manually, it will be time-consuming. Through the Bulk SMS feature of the cloud platform, the

https://monconvoyeurauto.com/

Companies in the Automobile industry operate in the dealership pattern. The common method is assigning different phone numbers for different dealers. While it is easy for these companies to implement such a system, it’s a hard task for the customer to find the right number to reach the dealer. Rather, get a single toll-free number for your brand, and route all the calls to the right dealer or department with the help of an IVR which is pre-recorded. In such a case, customers can able to enter their pin code on IVR to be routed to the desired dealer in their locality. Using a single toll-free number for your automobile business can help in the following ways:

• Brand Awareness
• Reduced operational costs
• Good customer experience
• Standardized Business communication

Increased Customer Loyalty with SmartVoice

Evidently, we can say that, there’s an essential need for a smarter customer communication platform for the automobile industry. The traditional Business call handling